FAQ

GENERAL

Q: IS MY CREDIT CARD INFORMATION SAFE?
A: Yes. All credit card transactions are processed via a reliable third-party payment system. Your information is never stored on our servers.

Q: IS IT SAFE TO MAIL JEWELRY?
A: Yes, we ship our jewelry by trusted carriers such as USPS.

Q: IS MY INFORMATION SAFE?
A: We hate Spam and we never sell information to 3rd party companies as we value the privacy of our valued clients.

SHIPPING METHOD

Q: HOW MUCH IS THE SHIPPING FEE?
A: Shipping cost varies, it depends on your exact location and the weight of your item.

Q: WHERE DO YOU SHIP?
A: We ship primarily in the USA, but we are happy to let you know what other countries we do ship to.

Q: HOW DO YOU SHIP?
A: After processing your order, we forward it to the shipping company (USPS) while we ship to other countries via overseas mail service – tracking number when it becomes available.

Q: WHY CAN’T I TRACK MY ORDER?
A: We normally send an automatic email to notify you about the tracking number. However, sometimes it does not come through right away due to technical issue’s with the shipping company. If you do not receive it and want to get an update about your order, you can always email our support via contact@thesofiashop.com to better assist you.

Q: WHY IS MY SHIPMENT STATUS UNCHANGED?
A: Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or back orders and other unforeseen situations that are out of our control. Please note that tracking information can be displayed after your order started being shipped.

PAYMENT METHOD

Q: HOW CAN I PAY FOR MY ORDER?
A: We offer safe shopping and accept payment via Paypal, Mastercard or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.

DEFECTIVE/DAMAGED ITEMS

Q: WHAT IF I RECEIVED DEFECTIVE/DAMAGE ITEM?
A: We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products defective or damaged.

If you have more questions that are not in this FAQ, feel free to send us an e-mail HERE.